We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, programs, or communications.
By using our website or engaging with our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name, email address, phone number, and postal address
- Information submitted through contact forms, volunteer applications, or donation forms
- Payment details when making donations (processed securely through third-party payment providers)
- Any additional information you choose to share when communicating with us
We may also collect non-personal information such as browser type, device information, and website usage data to help improve our website and services.
How We Use Your Information
We collect and use personal information for purposes including:
- Responding to enquiries and providing requested information
- Processing donations and issuing receipts
- Managing volunteer registrations and participation
- Delivering programs and services
- Communicating updates, news, and relevant information
- Improving our website, services, and user experience
- Meeting legal and regulatory requirements
Your information is used only for purposes related to our mission and operations.
Donations and Payment Security
All donations made through our website are processed using secure third-party payment gateways. We do not store or have direct access to your full payment details. These providers comply with industry security standards to ensure your financial information is protected.
Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely using appropriate physical, electronic, and administrative safeguards.
While we strive to protect your data, no online transmission or storage method can be guaranteed to be completely secure.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and analyse website traffic. Cookies help us understand how visitors interact with our site so we can enhance user experience.
You can choose to disable cookies through your browser settings, although this may affect some website features.
